Terms & Conditions
Last updated: 26th April 2026
Hi, I'm Melisa, a sole trader based in England, and I run Psychology Careers ("I", "me", or "my"). These Terms set out the agreement between us when you book a service, buy a guide, or join one of my programmes. I've tried to write them in plain English so they're easy to read.
📧 careers@mepsychologygroup.com
When you book or pay for a service, buy a digital guide, or open programme materials, you're confirming that you've read and accepted these Terms.
1. The basics — how this agreement works
1.1 These Terms cover everything I sell, including coaching sessions, document reviews, packages (bundles of one-off services), programmes (longer-term coaching), and digital guides and downloadable products. I'll call any of these a "Service".
1.2 We have a binding agreement once:
you've made a booking or purchase via my website or booking platform; and
I've confirmed it by email or via the platform; and
I've received your payment (or your first payment-plan instalment).
1.3 To book or buy from me, you need to be at least 18 and able to enter into a contract.
1.4 If you're a consumer (someone buying for personal reasons rather than a business), UK law gives you extra protections under the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013. Nothing in these Terms takes those rights away.
2. What I do — and what I don't
2.1 I provide career coaching and document review services online.
2.2 My job is to support and guide you. I can't promise outcomes — things like job offers, programme acceptances, or promotions depend a lot on you and on the wider job market, neither of which I control.
2.3 I'm a career coach, not a regulated practitioner. I don't give legal, medical, psychological, therapeutic, or financial advice, and my services aren't a replacement for mental-health support or qualified professional help. I'm not registered with the HCPC.
2.4 If something comes up in a session that needs a different kind of professional (mental-health support, legal advice, safeguarding, etc.), I may pause our work and point you toward the right kind of help.
2.5 Sticking to the agreed scope. Each Service is delivered to the scope I've described in your booking confirmation, programme description, or sales page. If you want extra work on top of that, just let me know — I'll explain what it would cost at my current rates, and you can decide whether to go ahead or stick with what we already agreed.
3. Pricing and payment
3.1 Prices are in GBP and include any taxes that apply. I'm not VAT-registered at the moment, so VAT isn't added.
3.2 Bookings and purchases are payable in full at the time of booking or checkout, unless we've agreed a payment plan in writing.
3.3 For programmes, I'll need full payment upfront unless we've specifically agreed otherwise.
3.4 Please make sure your contact details, time zone, and availability are correct when you book.
3.5 If a payment plan instalment is missed. If a scheduled instalment is more than 7 days late, I may pause your sessions until you're caught up, or end the coaching relationship or programme. Ending things for non-payment doesn't mean I'll refund what you've already paid.
3.6 Price changes. I may change my prices from time to time, but any change won't apply to bookings or programmes you've already paid for in full.
4. Your 14-day right to cancel (and when it doesn't apply)
4.1 As a UK consumer buying online, you have a statutory right to cancel within 14 days of booking or purchase and get a full refund. This is called the "cooling-off period". It applies, except in the situations in 4.2 and 4.3 below.
4.2 The 14-day right doesn't apply once you've accessed or used the Service in any way.
If you access or use the Service in any way during the 14-day period — for example:
attending or partly attending a coaching call;
opening, downloading, or viewing a digital guide or worksheet;
accessing materials in a programme, package, or bundle;
sending me documents to review; or
receiving any feedback, written work, or other deliverable from me
— you accept that the Service has been delivered to that extent, the 14-day cooling-off cancellation no longer applies, and there's no refund for what you've already accessed or used.
4.3 The 14-day right never applies to digital downloads (guides, worksheets, etc.) once you've started downloading, viewing, or opening them this would end your right to cancel. (This follows Regulation 36 of the Consumer Contracts Regulations 2013.)
4.4 If your 14-day right does still apply and you want to use it, just email me at careers@mepsychologygroup.com within the 14-day window.
5. Cancelling, rescheduling, and refunds (after the 14-day window)
5.1 Coaching calls
More than 24 hours before your call: full refund or one free reschedule.
Within 24 hours: no refund or free reschedule.
No-show, or arriving more than 15 minutes late: the session is forfeited.
5.2 One-off document reviews. You can request a refund within 24 hours of booking if I haven't started work yet. After 24 hours, the review is non-refundable. (This doesn't apply to bundles.)
5.3 Bundles and programmes. Once you've used or accessed any part of a bundle or programme, the whole package is non-refundable — except for your statutory rights under Section 4.
5.4 Digital guides. Once you've downloaded or opened a guide, it's non-refundable, except where there's something genuinely wrong with it (see 7.6 below for your statutory rights).
5.5 Approved refunds will be returned to your original payment method within 14 days.
6. How long you have to use a service
6.1 The expiration windows below apply to all one-off services and packages.
6.2 Document reviews: please send me your documents within 60 days of booking. After that, the review is forfeited.
6.3 Coaching calls: book and attend your call within 4 weeks of booking. After that window, the call expires and can't be rescheduled, used, or refunded.
6.4 These windows let me run a fair and consistent schedule for everyone.
7. Buying a digital guide
7.1 What you're getting. I sell digital guides, worksheets, and similar downloadable resources to support your career development ("Digital Products"). Each sales page tells you exactly what's included.
7.2 How you'll get it. After payment, you'll get an email with a download link or instructions, normally within a few minutes. If it doesn't show up within 24 hours, please check spam first, then email me at careers@mepsychologygroup.com.
7.3 What you'll need to open it. Most guides are Notion based (unless the sales page says otherwise).
7.4 How long the link stays active. Unless the sales page says otherwise, your download link will work for 30 days from purchase. After you've downloaded it, you can keep your copy as long as you like, subject to 7.5 below.
7.5 What you can and can't do with it. When you buy a guide, you get a personal licence to use it for your own career development. You may not:
copy, share, republish, sell, or commercially use the guide;
forward the file or download link to anyone else;
upload it anywhere — websites, social media, file-sharing platforms, or AI training datasets;
use the content to build a competing product or service.
Doing any of these is both a breach of these Terms and copyright infringement.
7.6 If something's wrong with the guide. UK law (the Consumer Rights Act 2015) says digital products must be of satisfactory quality, fit for purpose, and as described. If a guide won't download, doesn't work, or isn't what was described on the sales page, email me at careers@mepsychologygroup.com and I'll fix it, replace it, or refund you as the law requires.
7.7 Change-of-mind refunds. Beyond Sections 4 and 7.6, guides aren't refundable once you've downloaded or opened them.
7.8 Updates. I may update guides from time to time. Your purchase entitles you to the version that was current when you bought it. I might choose to send updates to past buyers, but I don't have to.
7.9 No professional advice. Guides are educational only — they're not legal, medical, psychological, therapeutic, or financial advice. The points in 2.3 and 2.4 apply here too.
8. Sending documents and turnaround times
8.1 To get the standard 2–3 working day turnaround on a one-off review, please send me your documents (CV, personal statement, etc.) and the relevant job description within 3 working days of booking — and definitely within the 60-day window in 6.2. If you're late, your feedback may be late too, or the review may be forfeited.
8.2 Standard turnaround for one-off reviews is 2–3 working days from when I have everything I need.
8.3 One round of revisions is included with each one-off review. Just ask within 3 days of getting my feedback.
8.4 "Working days" means Monday to Friday, not including UK public holidays.
9. Your side of the deal
9.1 Be on time and ready. Please arrive on time with stable internet, a working webcam, and a working microphone for video sessions.
9.2 You're responsible for checking eligibility. It's up to you to confirm you meet entry requirements, eligibility criteria, and deadlines for any university programme, training course, or position you apply to. That includes things like academic qualifications (e.g. Graduate Basis for Chartered Membership), counselling-skills training, clinical hours, right-to-study or right-to-work status, and any specific competencies a programme expects.
9.3 Application decisions are yours. I can encourage, guide, and recommend, but my view on your suitability isn't a guarantee of acceptance. Where you apply, when you apply, and whether to apply is your decision — and the outcome is too.
9.4 Accurate information. Please share accurate information about your qualifications, experience, and circumstances. I can only give good advice based on what you tell me.
9.5 Conduct. Please engage respectfully and professionally. I reserve the right to end a session or our coaching relationship straight away if professional boundaries are crossed (see Section 15).
10. Recording sessions and AI note-taking
10.1 You're not allowed to record or transcribe video calls, or share session links with anyone else.
10.2 I use an AI tool (currently Google Gemini) to help me with note-taking during calls. By booking a session, you agree to:
audio of the session being processed by Google to generate notes;
me reviewing and storing those notes for continuity between sessions;
this processing being covered by my Privacy Policy and Google's privacy terms.
10.3 I never share AI-generated notes with anyone else, and I always review them before using them. If you'd rather I didn't use AI note-taking, just let me know at least 24 hours before our session.
10.4 If you prefer, I'll take notes manually instead.
11. Confidentiality
11.1 I'll keep everything you share with me — career history, documents, what we talk about — confidential, and I'll only use it to help you.
11.2 The only times I might share your information are:
with my professional advisers (e.g. accountant), under their own duties of confidence;
when the law, a court, or a regulator requires it;
if there's a serious risk of harm to you or someone else (in which case I may need to contact emergency services);
with your written permission.
11.3 In return, please keep my materials (templates, frameworks, written feedback, guides) confidential too — they're not for sharing outside our work together.
12. Data protection
12.1 I'm responsible (the "data controller") for the personal information you share with me.
12.2 Everything I do with your information is covered by my Privacy Policy, which forms part of these Terms.
12.3 Career documents and coaching conversations sometimes touch on sensitive information (health, ethnicity, religion, etc.) that UK GDPR calls "special category data". I only use this kind of information with your explicit consent, which I'll ask for separately at booking.
13. My intellectual property
13.1 My templates, guides, worksheets, frameworks, digital products, and written feedback are all my intellectual property — and they stay mine.
13.2 When I share them with you, you get a personal licence to use them for your own career development. You can't:
copy, share, sell, or commercially use any of my materials;
give your login details or programme content to anyone else;
use my materials to build a competing product or service.
13.3 Materials you send me (like your CV or personal statement) stay yours. You're just letting me use them so I can help you.
14. Limits on my liability
14.1 Some things can't ever be limited. Nothing in these Terms limits my liability for:
death or personal injury caused by my negligence;
fraud or fraudulent misrepresentation;
anything else the law says I can't limit or exclude.
14.2 Beyond that, the most I can be liable for in connection with a Service is what you paid me for that Service.
14.3 I'm not responsible for:
decisions you make about your career or applications;
problems with your equipment, internet, or software;
losses that aren't a reasonably foreseeable result of something I did wrong.
14.4 None of this affects your statutory rights as a consumer — including the right to services performed with reasonable care and skill (Consumer Rights Act 2015) and your rights for digital content (Chapter 3 of the same Act).
15. Ending our agreement
15.1 You can cancel under your rights in Sections 4 and 5.
15.2 I may pause or end our agreement straight away, in writing, if you:
miss a payment when it's due (and Section 3.5 applies);
breach these Terms in a way that can't be put right, or fail to put it right within 7 days of me asking;
behave in a way that, in my honest judgement, makes the working relationship untenable.
15.3 Even after our agreement ends, the parts that should naturally carry on (Sections 11, 12, 13, and 14) will keep applying.
16. When things outside our control happen
If something beyond my reasonable control gets in the way — illness, internet outages, third-party platform problems, government action, or natural events — I'm not liable for any delay or failure to deliver. If a situation like that drags on for more than 30 days, either of us can end the affected booking and I'll refund anything not yet delivered.
17. Complaints and disputes
17.1 If you're unhappy with something, please email me at careers@mepsychologygroup.com with "Complaint" in the subject line. I'll acknowledge within 5 working days and aim to resolve things within 30 days.
17.2 If we can't sort it informally, you might want to look into alternative dispute resolution (ADR). I'm not currently signed up to a specific ADR scheme.
17.3 None of this stops you taking a claim to court if you'd rather.
18. The legal small print
18.1 Updates to these Terms. I may update these Terms from time to time. The version that applies to you is the one in force when you booked or bought. I'll show the date of any change at the top of the page.
18.2 One bad apple. If a court finds any clause unenforceable, the rest of the Terms still apply.
18.3 The whole agreement. These Terms, my Privacy Policy, and your booking confirmation or sales-page description make up the whole agreement between us about the Service. They replace anything we discussed before.
18.4 No third-party rights. Anyone who isn't a party to these Terms can't enforce them under the Contracts (Rights of Third Parties) Act 1999.
18.5 Notices. Any formal notice under these Terms needs to be in writing by email.
18.6 No transfers. You can't transfer your rights under these Terms to anyone else without my written consent.
19. Governing law
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction over any disputes — except that, if you live in Scotland or Northern Ireland, you can also take proceedings in the courts where you live.
20. Get in touch
If you have any questions about these Terms, just email me: