Terms & Conditions

Last updated: 11th December 2025

Please read these Terms and Conditions carefully before using our services. By booking a service with Melisa Eyuboglu (“I”, “we”, “our”, “me”, or “us”), you agree to be bound by these terms.

1. Services and Professional Scope

I provide career coaching and document review services online.

  • My services are intended to provide support and guidance. Outcomes such as job offers, promotions, or specific improvements in performance are goals and not guaranteed.

  • Coaching results vary based on individual effort and external market factors beyond my control.

  • I do not offer legal, psychological, therapeutic, or financial advice. My services do not replace mental health support.

2. Payments and Bookings

  • All bookings must be paid in full at the time of scheduling.

  • You are responsible for ensuring that your contact details, time zone, and availability are accurate.

  • For Launch Programme members, payment is required upfront unless a specific payment plan has been agreed upon in writing.

  • Failure to adhere to an agreed payment plan may result in suspension of Services until payment is brought current, or termination of the coaching relationship or programme (The Launch Programme).

  • I reserve the right to modify the pricing of any services, programmes, or products at my discretion and without prior notice. Any such changes will not apply to bookings or programmes that have already been confirmed and paid for in full prior to the price adjustment.

3. Service Expiration and Forfeiture

  • The policy for document review services is the same across all one-off services and bundle packages.

  • All documents for review must be submitted within 60 days of your booking date. If documents are not received within this 60-day window, the service will be forfeited and the review will no longer be available.

  • For all one-off services and bundle packages, coaching calls must be booked and attended within 60 days of your purchase date. After this 60-day window, calls expire and cannot be redeemed, rescheduled, or refunded.

  • These expiration windows ensure a consistent schedule and high quality of service for all clients.

  • Note: These specific expiration timelines do not apply to The Launch Programme, which is governed by the 6-month term outlined in Section 6.

4. General Cancellation and Refund Policy

  • For coaching calls, no refunds or free reschedules are issued for cancellations made within 24 hours of the appointment.

  • If you cancel more than 24 hours before your appointment, you may request a full refund or a one-time reschedule at no cost.

  • For standalone document reviews, a refund can be requested within 24 hours of booking, provided work has not commenced. After 24 hours, the service is non-refundable. This is not relevant for bundles.

  • If you miss your appointment without notice ("no-show"), or if you are more than 15 minutes late, the session will be forfeited without a refund.

  • Once any component of a bundle or programme (including digital guides) has been accessed, downloaded, or scheduled, the entire package becomes non-refundable.

5. Document Review and Submissions

  • You must submit all relevant documents (CV, personal statement, etc.) and job descriptions within 60 days, and 3 business days of booking to secure the 2-3 day turnaround time. Failure to do so may result in your feedback being delayed or the service being forfeited.

  • For standalone reviews, the standard turnaround is 2–3 working days from the receipt of all documents.

  • One round of revisions is included and must be requested within 3 days of receiving my feedback.

  • Working days do not include weekends or UK public holidays.

6. The Launch Programme (Specific Terms)

  • The programme lasts for 6 calendar months from the date of purchase. All sessions and benefits must be used within this window; unused sessions do not roll over and will not be refunded. (The 60-day expiration rules in Section 3 do not apply to the Launch Programme, which follows its own 6-month term).

  • You may cancel within 14 days of purchase for a full refund only if no coaching sessions or document reviews have been utilized.

  • Document reviews within the Programme require a 5–7 working day turnaround to allow for the depth of feedback provided in this package.

  • Email and WhatsApp support is for brief queries and is available Monday–Friday (excluding UK holidays) with a 48-hour response time.

7. Client Conduct and Responsibilities

  • You agree to arrive on time and have the necessary technology (stable internet, webcam, and microphone) ready.

  • You are strictly prohibited from recording or transcribing any video calls or sharing session links with third parties.

  • I reserve the right to terminate a session or the coaching relationship immediately if professional boundaries are breached or if conduct is deemed inappropriate. In such cases involving the Launch Programme, a pro-rata refund for unused sessions may be issued at my discretion.

  • You are solely responsible for ensuring you meet all entry requirements, eligibility criteria, and application deadlines for any university programme, training course, or position you are applying to.

  • You are responsible for researching and understanding the entry requirements of each programme or position, including but not limited to: academic qualifications (e.g., Graduate Basis for Chartered Membership, counselling skills training, etc), clinical experience hours, right to study/work status, and programme-specific competencies.

    • I may offer encouragement, guidance, or recommendations regarding whether you might be a suitable candidate for specific programmes or positions, this does not constitute verification of eligibility or a guarantee of acceptance. The final responsibility for determining eligibility and suitability rests entirely with you.

  • The decision to apply to any programme or position is entirely your own. I provide guidance and support, but you make all final decisions regarding where and when to apply and accept full responsibility for their outcome and consequences.

8. Intellectual Property

  • All templates, guides, worksheets, and written feedback provided are my intellectual property.

  • These materials are for your personal use only. You may not copy, redistribute, or use them for any commercial purpose without my express written consent.

9. Limitation of Liability and Governing Law

  • To the maximum extent permitted by law, Melisa Eyuboglu’s total liability is limited to the amount paid for the specific service in question.

  • I am not responsible for any career decisions, application outcomes, or technical issues on the client's end.

  • These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes shall be subject to the exclusive jurisdiction of the UK courts.

Contact

If you have any questions about these Terms and Conditions, please contact me at: 📧 melisaeyuboglu11@gmail.com