Terms & Conditions

Last updated: 1st June 2025

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using our services. By booking a service with Melisa Eyuboglu ("we", "our", or "us"), you agree to be bound by these Terms.

1. Services Offered

We provide career coaching services, including (but not limited to) one-on-one video coaching sessions and CV/resume reviews. Services are delivered online via video conferencing platforms.

Our sessions may cover areas such as job search strategy, interview preparation, and confidence-building. While I aim to support your personal and professional growth, any outcomes such as increased confidence, improved job prospects, or career success are aspirational goals and not guaranteed.

2. Bookings and Payments

  • All bookings must be paid in full at the time of scheduling.

  • You are responsible for ensuring that your contact details and availability are accurate at the time of booking.

3. Refund and Cancellation Policy

  • No refunds will be issued for cancellations made within 24 hours of the scheduled appointment.

  • If you cancel more than 24 hours before your appointment, you may request:

    • A full refund, or

    • Rescheduling at no additional cost (subject to availability).

  • If you miss your appointment without notice ("no-show"), no refund or reschedule will be offered.

  • For document review services, a refund can be issued within 24 hours of booking the service. After this, no refunds will be issued.

4. Rescheduling

  • You may reschedule your appointment up to 24 hours before the scheduled time by contacting me via email at melisaeyuboglu11@gmail.com.

  • Rescheduling within 24 hours is not guaranteed and may incur additional fees.

5. Document Review Turnaround

  • For CV, research proposal, personal statement, and supporting statement reviews, the standard turnaround time is 2–3 working days from the date of booking, provided all necessary documents have been received.

  • If your materials are not submitted promptly, this may delay the review timeline.

  • Working days do not include weekends or public holidays.

6. Client Responsibilities

  • You agree to arrive on time for scheduled video sessions and to have the necessary technology (e.g., internet, webcam, microphone) ready and functioning.

  • For document review services, you are responsible for submitting your CV, personal statement, or other required documents at the time of booking or immediately thereafter, to avoid delays.

  • You are responsible for implementing any advice or edits at your own discretion.

  • You are NOT permitted to record or transcribe a video call.

7. Limitations of Service

  • My services are intended to provide support, structure, and guidance in your career development. However, I do not and cannot guarantee specific outcomes such as job offers, promotions, or measurable improvements in confidence or performance.

  • Coaching results vary based on individual effort, background, and external factors beyond my control.

  • I do not offer legal, psychological, therapeutic, or financial advice.

8. Intellectual Property

All materials provided during sessions or via email (e.g., templates, worksheets, or written feedback) are for your personal use only and may not be copied, reproduced, distributed, or used for commercial purposes without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Melisa Eyuboglu will not be liable for any indirect, incidental, or consequential damages arising from your use of my services. Our total liability is limited to the amount paid for the service in question.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in United Kingdom.

11. Contact Me

If you have any questions about these Terms and Conditions, please contact me at:
📧 melisaeyuboglu11@gmail.com