Terms & Conditions

Last updated: 11th December 2025

Please read these Terms and Conditions ("Terms", "Terms and Conditions") carefully before using our services. By booking a service with Melisa Eyuboglu ("we", "our", or "us"), you agree to be bound by these Terms.

1. Services Offered

I provide career coaching services, including (but not limited to) one-on-one video coaching sessions and CV/resume reviews. Services are delivered online via video conferencing platforms.

My sessions may cover areas such as job search strategy, interview preparation, and confidence-building. While I aim to support your personal and professional growth, any outcomes such as increased confidence, improved job prospects, or career success are aspirational goals and not guaranteed.

2. Bookings and Payments

• All bookings must be paid in full at the time of scheduling.

• You are responsible for ensuring that your contact details and availability are accurate at the time of booking.

3. Refund and Cancellation Policy

• For calls, no refunds will be issued for cancellations made within 24 hours of the scheduled appointment.

  • If you cancel more than 24 hours before your appointment, you may request:

    • A full refund, or

    • Rescheduling at no additional cost (subject to availability).

  • If you miss your appointment without notice ("no-show"), no refund or reschedule will be offered.

• For document review services, a refund can be issued within 24 hours of booking the service. After this, no refunds will be issued.

• Once any component of a bundle package has been:

  • Sent by myself, accessed, downloaded, or viewed (for digital products)

  • Scheduled or booked (for services)

  • Partially redeemed or utilised in any way

  The entire bundle becomes non-refundable, regardless of whether other components remain unused.

4. Rescheduling

• You may reschedule your appointment up to 24 hours before the scheduled time by contacting me via email at melisaeyuboglu11@gmail.com.

• Rescheduling within 24 hours is not guaranteed and may incur additional fees.

5. Document Review Turnaround

• For CV, research proposal, personal statement, and supporting statement reviews, the standard turnaround time is 2–3 working days from the date of booking, provided all necessary documents have been received.

• These services include 1 round of revisions. Revisions must be requested within 3 days of delivery.

• If your materials are not submitted promptly, this may delay the review timeline.

• Working days do not include weekends or public holidays.

• Important Document Submission Requirement: You must submit all relevant documents for review within three (3) business days from the date of booking. Failure to submit documents within this timeframe may result in forfeiture of the service or a delay in review timelines.

6. Client Responsibilities

• You agree to arrive on time for scheduled video sessions and to have the necessary technology (e.g., internet, webcam, microphone) ready and functioning.

• For document review services, you are responsible for submitting your CV, personal statement, or other required documents at the time of booking or immediately thereafter, to avoid delays.

• You are responsible for implementing any advice or edits at your own discretion.

• You are NOT permitted to record or transcribe a video call.

7. Limitations of Service

• My services are intended to provide support, structure, and guidance in your career development. However, I do not and cannot guarantee specific outcomes such as job offers, promotions, or measurable improvements in confidence or performance.

• Coaching results vary based on individual effort, background, and external factors beyond my control.

• I do not offer legal, psychological, therapeutic, or financial advice.

8. Intellectual Property

All materials provided during sessions or via email (e.g., templates, worksheets, or written feedback) are for your personal use only and may not be copied, reproduced, distributed, or used for commercial purposes without written permission.

9. Limitation of Liability

To the maximum extent permitted by law, Melisa Eyuboglu will not be liable for any indirect, incidental, or consequential damages arising from your use of my services. Our total liability is limited to the amount paid for the service in question.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts in United Kingdom.

11. Guides

• My guides are designed as educational tools to support your career development and application processes. They do not guarantee any specific outcomes, job offers, interview success, or acceptance onto training programmes.

• Success depends on numerous factors beyond the scope of these materials, including individual circumstances, market conditions, and organisational requirements.

• You are solely responsible for:

  • Making decisions about career choices, course selections, and application strategies based on your own circumstances and judgment

  • Conducting your own research on employers, universities, and programmes you're interested in

  • Verifying all information from official sources before making important decisions

  • Adapting the guidance to suit your individual situation and background

• You should always:

  • Check official websites and sources for the most up-to-date information

  • Not rely solely on comparison tables or summaries provided in these guides

  • Verify key details independently before submitting applications or making commitments

• The creator of these guides accepts no responsibility for any outcomes, decisions, or consequences arising from the use of these materials. This includes but is not limited to unsuccessful applications, missed opportunities, or career decisions made based on the guidance provided.

  12. Psychology Career Coaching Programme

  The following terms apply specifically to the Psychology Career Coaching Programme (including Complete Programme and Essential Programme memberships).

  12.1 Payment Terms

  Payment:

  • Full payment is required upfront at the time of enrollment

  • Payment can be made via credit/debit card or bank transfer

  • A receipt will be provided upon successful payment

  Refunds:

  • Full refund available within 14 days of purchase if no coaching sessions have been used

  • After the first coaching session is completed, no refunds will be provided

  • Document reviews that have been completed are non-refundable

  12.2 Programme Duration and Session Scheduling

  Programme Period:

  • The programme period begins on the date of purchase

  • 6-month programmes run for 6 calendar months from start date

  • 12-month programmes run for 12 calendar months from start date

  • All sessions and benefits must be used within the programme period

  • No extensions will be granted beyond the programme end date

  Session Scheduling:

  • Sessions must be booked via the designated online booking system

  • Complete Programme members receive priority access to available time slots

  • Sessions should be scheduled approximately monthly, with flexibility for holidays or scheduling conflicts

  • Unused sessions do not roll over beyond the programme period

  Rescheduling and Cancellations:

  • Sessions may be rescheduled with at least 24 hours' notice at no charge

  • Cancellations or reschedule requests made with less than 24 hours' notice will count as a used session

  • In cases of genuine emergency or illness, discretion may be applied

  No-Shows:

  • Failure to attend a scheduled session without prior notice will count as a used session

  • No refunds or replacement sessions will be provided for no-shows

  12.3 Email Support

  Response Times:

  • Email responses will be provided within 48 hours on weekdays (Monday-Friday, excluding UK bank holidays)

  • Email support is intended for brief queries, application questions, and guidance between sessions

  • Requests requiring substantial review or detailed feedback should be addressed during scheduled coaching sessions or through document review services

  Scope of Email Support:

  • Unlimited email exchanges for application and career-related questions

  • Email support does not include full document reviews outside of the document reviews included in the Complete Programme

  12.4 Document Reviews (Complete Programme Only)

  Document Review Allocation:

  • Complete Programme 6-month members receive 2 document reviews

  • Complete Programme 12-month members receive 4 document reviews

  • Reviews can be used for supporting statements, CVs, personal statements, or research proposals

  • Document reviews must be used within the programme period and do not carry forward

  Review Process:

  • Documents must be submitted at least 5 working days before feedback is required

  • Turnaround time is typically 5-7 working days from submission

  • Reviews include comprehensive written feedback on structure, content, alignment with person specifications, and suggested improvements

  • One round of revisions per document is included; additional review rounds can be purchased separately at member discount rate

  Submission Requirements:

  • Documents must be submitted in .docx or .pdf format via the designated submission form

  • Members should include the job description or person specification if available

  • Members should indicate any specific areas of concern or focus

  12.5 Interview Preparation Sessions

  Member Rate:

  • All programme members can book interview preparation sessions at £35 per session (usual rate £60-80)

  • Interview prep sessions are separate from monthly coaching sessions and must be booked and paid for individually

  • Sessions must be booked via the designated booking system

  12.6 Discount Codes

  Discount Allocation:

  • Complete Programme members receive a 20% discount code

  • Essential Programme members receive a 15% discount code

  • Discount codes are valid for the duration of the programme period

  Discount Application:

  • Discounts apply to all workshops, webinars, application guides, additional coaching sessions, and additional document reviews

  • Discounts cannot be combined with other promotional offers

  • Discount codes must be entered at checkout to receive the discount

  12.8 Programme Cancellation Policy

  Member-Initiated Cancellation:

  • Members may cancel within 14 days of purchase for a full refund if no sessions have been used

  • After the first session is completed, no refunds will be provided

  • To cancel, email melisaeyuboglu11@gmail.com

  Coach-Initiated Cancellation:

  • Psychology Career Coaching reserves the right to terminate the coaching relationship if professional boundaries are violated, if coaching is deemed inappropriate, or if there are concerns about the coaching relationship

  • In such cases, a pro-rata refund will be issued for unused sessions

  12.9 Confidentiality

  Member Confidentiality:

  • All information shared during coaching sessions and via email remains confidential

  • Personal information and application materials will not be shared without explicit consent

  • Anonymized case examples may be used for educational or marketing purposes; testimonials require separate consent

  Exceptions:

  • Confidentiality may be broken if there is risk of harm to yourself or others, or if required by law

  12.10 Professional Boundaries

  Scope of Service:

  • This programme provides career coaching and application support only

  • It does not constitute therapeutic counseling or psychological treatment

  • Career coaching cannot replace mental health support if needed

  Coach Availability:

  • If the coach becomes unavailable due to illness, emergency, or other circumstances, reasonable efforts will be made to reschedule sessions

  • In the event of extended unavailability, a pro-rata refund or extension may be offered at the coach's discretion

  12.11 Liability

  Career Outcomes:

  • While coaching aims to strengthen applications and career development, specific outcomes (job offers, doctorate places) cannot be guaranteed

  • Members are responsible for their own application decisions and career choices

  Technical Issues:

  • Coaching sessions are conducted via video call; technical difficulties are not grounds for refunds

  • If technical issues prevent a session, it will be rescheduled at no charge

  12.12 Programme Materials and Intellectual Property

  Ownership:

  • All materials, templates, guides, and resources provided as part of the programme remain the intellectual property of Psychology Career Coaching

  • Members may use these materials for personal career development purposes only

  • Materials may not be shared, distributed, or reproduced without permission

13. Contact Me

If you have any questions about these Terms and Conditions, please contact me at:
📧 melisaeyuboglu11@gmail.com